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FAQ

How can Eplanest help me set up my event?

If you are looking for a specific service to your event such as a musician or food catering, Eplanest allows you to find all the people you may need on one single platform which is the Eplanest website instead of having to find them individually through other means.
If you are a service provider for events (please check our categories to see if your service is included on the website), you can create an advertising profile for yourself and your services through writing a bio, including pictures and videos, displaying your contact details as well as other features. We would then market your profile and drive traffic to it so that you may get interested clients who present you with job opportunities for their gigs. Please check our Packages for more info.
In the case where your profile is declined from being displayed on Eplanest, our customer support team will get in touch with you in order to find ways to resolve whatever issues led to the aforementioned decline. They will then work with you by helping you edit your profile so that it aligns with our standards leading to an approval.
Any service provider is welcome on Eplanest whether they happen to be a stay-at-home mom with cooking experience who can cater food for a small get-together from her own home or a chef with renown reputation capable of supplying a massive amount of food for big, grandiose events.
By signing up with Eplanest, you receive the ability to 'Favorite' profiles. Doing so will save whatever profiles you selected to a list of favorites that are conveniently organized in a list allowing you to re-visit them with the click of a button.
Eplanest has a built-in messaging system that allows users to contact event vendors through their profiles. However, to access said feature, you will need to create an account by clicking the "Sign Up" button on the menu at the top of the page.
Since Eplanest is mainly an advertising platform for event service providers, we cannot be held responsible for the eligibility of the people displaying their profiles. Instead, we would advise that you take your time by studying the profile of whatever event vendor you are interested in. Try to give focus to their displayed pictures and videos or other information, and make an educated judgment on their authenticity. We would also advise that in the case you set up a first meeting, make sure it is in a public area for safety purposes as you get to know them.
If you wish to change to a higher package, simply go to your profile and click the "Upgrade" button. If you wish to change to a lower package, you may cancel your subscription by clicking on "My Account" and clicking "Unsubscribe" at the bottom. You can then go back to the Packages page and purchase the package you want - after which you will be prompted to edit your profile so that it convenes with the features of the new chosen package. Your original package will remain active until its due date, after which the new package you purchased will be automatically activated with its new edited profile. Unfortunately, due to the way the packaging system works and the monthly subscription format, we cannot offer any refunds for package downgrades or profile unsubscriptions and/or deletions.
We accept credit cards such as Visa, Mastercard, Debit Card
A sincere thank you for your appreciation! You can contact us through our "Contact Us" page with the testimonial you would like to express. We would also ask for a picture of your face to go with the testimonial once it is displayed on our website! We are more than glad that you have enjoyed your experience with us.
Absolutely nothing! Once you make your profile, all you need to do is get ready to communicate with potential clients who are interested in the services you offer.
Of course! You can contact us through our "Contact Us" page and let us know who you would like to commend and why. We feature our best vendors on the homepage so that they may gain more publicity!
We guarantee absolute protection when it comes to online payment methods. We are backed by JCC - a reputable online payment company - which provides safe and reliable security for all online payment methods.